Privacy Policy

This Privacy Policy ("Policy") is issued by Bingo4D ("Platform", "we", "us", "our") and applies to all personal data collected through the website accessible at https://bingo4d.cam, including all associated pages, functionalities, mobile interfaces, and communications. Bingo4D is the data controller in respect of personal data processed in connection with the delivery of its online casino, sports betting, 4D lottery, and related digital entertainment services.

Bingo4D operates under an international gaming licence and processes personal data in accordance with the requirements imposed by that licensing authority, as well as applicable data protection principles including purpose limitation, data minimisation, accuracy, storage limitation, integrity, and confidentiality.

By registering an Account on Bingo4D, you acknowledge that you have read this Policy and that you consent, where consent is the applicable legal basis, to the processing of your personal data as described herein. Where you provide us with personal data about third parties, you represent that you have their authority to do so.

• "Personal Data" means any information that identifies or can reasonably be used to identify a natural person, directly or indirectly. This includes names, identification numbers, contact details, location data, IP addresses, and online identifiers.
• "Processing" means any operation performed on Personal Data — including collection, recording, organisation, structuring, storage, adaptation, retrieval, use, disclosure, transmission, restriction, erasure, or destruction — whether or not carried out by automated means.
• "Data Controller" means the entity that determines the purposes and means of processing Personal Data. For purposes of this Policy, Bingo4D is the Data Controller.
• "Data Processor" means a third party that processes Personal Data on behalf of the Data Controller pursuant to a data processing agreement.
• "Member" / "User" / "you" means any individual who accesses or uses the Bingo4D Platform, whether as a registered Account holder or as an unregistered visitor.
• "Sensitive Personal Data" means a special category of Personal Data including but not limited to financial account details, government-issued identity document numbers, and biometric verification data submitted during KYC processes.
• "Cookie" means a small text file placed on your device by the Platform for the purposes of session management, preference storage, security, and analytics.

Bingo4D collects only the Personal Data that is necessary for the lawful, efficient, and secure operation of our services. The following table summarises the categories of data we collect, along with the primary source and the purpose for which each category is gathered:

Bingo4D does not collect full payment card numbers, card verification values (CVV), or bank account PINs. Such credentials are handled exclusively by licensed third-party payment processors via encrypted, tokenised connections. Bingo4D only receives confirmation of transaction status — not the underlying credential data.

Bingo4D processes Personal Data only where there is a recognised lawful basis for doing so. The applicable bases are as follows:

• Contractual Necessity: Processing is necessary to fulfil our obligations under the Member Agreement — including Account creation, deposit processing, game participation, withdrawal execution, and customer support. Without this data, we cannot deliver the core services of the Platform.
• Legal Obligation: Bingo4D is required under its gaming licence to conduct KYC, maintain anti-money laundering (AML) records, enforce age verification (21+), and report suspicious transactions. This data processing is mandatory and cannot be opted out of by Members.
• Legitimate Interests: Bingo4D processes certain Technical and Usage Data in pursuit of legitimate interests — including fraud prevention, platform security, responsible gambling monitoring, and improving the quality of our services — where these interests are not overridden by your fundamental rights and freedoms.
• Consent: Where Bingo4D wishes to send you promotional communications or use your data for purposes beyond those described above, we will seek your express prior consent. You may withdraw this consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Bingo4D uses Personal Data for the following specific operational purposes:

Identity Data and Contact Data are used to create, maintain, and authenticate your Account. This includes processing login requests, verifying session continuity, and sending Account-related notifications such as deposit confirmations, withdrawal processing updates, and security alerts.

Financial Data is processed to facilitate deposits and withdrawals through Malaysian payment channels including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong, and cryptocurrency networks. This data is also used to satisfy anti-money laundering (AML) obligations, including transaction monitoring and suspicious activity reporting as required under Bingo4D's gaming licence.

Identity Data and Sensitive Personal Data collected during the KYC process are used to verify that you are who you claim to be, that you meet the minimum age requirement of 21 years, and that you are not subject to any self-exclusion order or regulatory prohibition. KYC records are retained for the period required by Bingo4D's licensing authority.

Usage Data — including bet frequency, session duration, deposit patterns, and loss history — is analysed as part of Bingo4D's responsible gambling programme to identify Members who may be showing signs of problematic gambling behaviour. Where risk indicators are identified, Bingo4D may proactively reach out, apply account-level protections, or suggest available self-help tools. This processing is carried out in the interest of Member welfare and in compliance with responsible gaming licensing conditions.

Technical Data including IP addresses, device fingerprints, and login patterns is processed to detect and prevent fraudulent Account activity, multi-accounting, bonus abuse, and unauthorised access attempts. This processing is ongoing and automated in part, with human review for flagged cases.

Communications Data from live chat, email, and support ticket interactions is retained to facilitate dispute resolution, quality assurance, training, and the investigation of formal complaints. Support is available in English, Bahasa Melayu, and Mandarin Chinese — ensuring Malaysian Members receive assistance in their preferred language.

Where you have explicitly opted in to marketing communications, Bingo4D may use your Contact Data and Marketing Preferences to send you information about promotions, bonuses, seasonal offers (including those tied to Malaysian festive periods such as Hari Raya, Chinese New Year, and Deepavali), and VIP programme updates. You may withdraw your marketing consent at any time by updating your Account preferences or contacting support.

Bingo4D does not sell, rent, or trade your Personal Data to unaffiliated third parties for their own marketing purposes. Personal Data is shared externally only in the following circumstances:

• Payment Processors: Licensed third-party payment service providers (including e-wallet operators and banking partners) receive only the minimum data necessary to process your transaction. These providers operate under their own privacy policies and data processing agreements with Bingo4D.
• KYC & Identity Verification Providers: Identity documents submitted during KYC may be processed by specialist third-party verification services under a data processing agreement, subject to equivalent data protection standards.
• Gaming Content Providers: Certain game providers may receive anonymised session data for the purpose of delivering and maintaining their game software on the Platform. No directly identifiable Personal Data is shared for this purpose.
• Regulatory & Legal Authorities: Bingo4D will disclose Personal Data to regulatory bodies, law enforcement agencies, courts, or other legal authorities where required to do so by its licensing conditions, applicable law, court order, or lawful regulatory request.
• Business Successors: In the event of a merger, acquisition, or sale of assets, Personal Data held by Bingo4D may be transferred to a successor entity, subject to that entity maintaining equivalent data protection standards and notifying Members of the transfer.

Bingo4D uses cookies and similar tracking technologies to operate the Platform, maintain your session state, enhance security, and improve the Member experience. The following categories of cookies are deployed on the Platform:

• Strictly Necessary Cookies: Essential for the Platform to function. These cookies manage your login session, maintain your language preference, remember your authenticated state between pages, and enable core security features. They cannot be disabled without breaking fundamental Platform functionality.
• Analytics Cookies: Used to collect aggregated, anonymised data about how Members interact with the Platform — including pages visited, time on page, and navigation paths. This data is used to identify usability issues and improve the overall Member experience. No individually identifiable data is retained in analytics cookies.
• Functional Cookies: Store your preferences such as interface language, display settings, and notification preferences so that they persist between sessions without requiring you to reconfigure them each visit.
• Security Cookies: Used to detect and prevent fraudulent session activity, including session hijacking and cross-site request forgery. These cookies are required for the security of your Account and cannot be disabled.

You may manage your cookie preferences through your browser settings. Note that disabling strictly necessary or security cookies may impair your ability to access and use the Platform. We do not deploy third-party advertising or tracking cookies that follow you across unrelated websites.

Bingo4D retains Personal Data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal, regulatory, licensing, or contractual obligations. The following general retention principles apply:

• Active Account Data: Retained for the duration of your Account relationship with Bingo4D, plus a minimum period thereafter as required by licensing conditions — typically five (5) to seven (7) years following Account closure, to satisfy AML record-keeping obligations.
• KYC Documentation: Identity verification documents are retained for a minimum of five (5) years following the date of submission, or longer if required by applicable licensing or AML regulations. Copies may be retained in redacted form after the mandatory period.
• Transaction Records: Financial transaction logs are retained for a minimum of five (5) years from the date of each transaction for AML and audit purposes.
• Support Communications: Live chat transcripts and support correspondence are retained for a minimum of two (2) years from the date of the communication, to facilitate dispute resolution and quality assurance reviews.
• Marketing Preferences: Marketing consent records are retained for as long as they are active, plus a reasonable period thereafter as evidence of consent, in the event of any future query or regulatory inquiry.

Upon the expiry of applicable retention periods, Personal Data is securely deleted or anonymised in a manner that prevents its restoration or re-identification.

Bingo4D implements a comprehensive set of technical and organisational measures to protect your Personal Data against unauthorised access, accidental loss, destruction, or unlawful disclosure. Our security infrastructure includes:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and Bingo4D's servers is encrypted using Transport Layer Security (TLS). You can verify this via the padlock icon in your browser's address bar when accessing https://bingo4d.cam.
• Encrypted Data Storage: Sensitive Personal Data stored in Bingo4D's databases — including identity document details and financial records — is encrypted at rest using industry-standard encryption algorithms.
• Access Controls: Access to Personal Data within Bingo4D's internal systems is restricted on a strict need-to-know basis. Staff with access to Personal Data are subject to confidentiality obligations and undergo data protection training.
• Two-Factor Authentication: Members are encouraged to enable two-factor authentication (2FA) on their Accounts to add an additional layer of protection against unauthorised access.
• Real-Time Fraud Monitoring: Automated systems continuously monitor Account activity for anomalies indicative of fraudulent access or misuse. Suspicious sessions are flagged for human review and may trigger an Account security hold.
• Incident Response: Bingo4D maintains a documented data breach response procedure. In the event of a material breach affecting Member Personal Data, affected Members will be notified in accordance with the notification timelines required by applicable law.

As an internationally licensed gaming platform, Bingo4D may process or store Personal Data on servers located outside Malaysia. Where Personal Data is transferred to a jurisdiction other than Malaysia, Bingo4D takes appropriate steps to ensure that the transfer is carried out in a lawful manner and that the receiving jurisdiction or entity provides an adequate level of data protection equivalent to that applied within Bingo4D's operations.

Safeguards applied to international data transfers include contractual data processing agreements requiring recipient entities to maintain equivalent privacy and security standards, and restricting their use of transferred data to the specific purposes for which it was shared.

Malaysian users should be aware that data protection laws in other jurisdictions may differ from those applicable in Malaysia. By using the Bingo4D Platform, you acknowledge and consent to this potential cross-border transfer of your Personal Data.

Subject to applicable law and the conditions of Bingo4D's gaming licence, you hold the following rights in respect of your Personal Data. To exercise any of these rights, contact us at the details provided in Section 15.

Bingo4D's Platform and services are strictly intended for adults aged 21 years and above. We do not knowingly collect Personal Data from individuals under the age of 21. The collection of Personal Data from minors is expressly prohibited.

Our KYC process is specifically designed to verify that all Members meet the minimum age requirement before any gaming activity or financial transaction is permitted. Where we become aware that Personal Data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated Account without further notice.

If you are a parent or guardian and believe that a minor under your care has submitted Personal Data to Bingo4D, please contact us immediately at the details in Section 15 so that we may investigate and take appropriate action.

The Bingo4D Platform does not contain links to unaffiliated third-party websites for commercial referral purposes. Any references to external organisations (such as responsible gambling support services) on our Responsible Gambling page are provided for informational purposes only. Bingo4D is not responsible for the privacy practices of third-party entities, including payment processors, game content providers, and support services, whose own privacy policies govern the processing of your data in connection with their services.

We recommend reviewing the privacy policies of any third-party service you interact with — including your bank, e-wallet provider (Touch 'n Go eWallet, Boost, GrabPay), or other financial services provider — independently of this Policy.

Bingo4D reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, business operations, or processing practices. When material changes are made, we will notify active Members via email notification and/or a prominent notice on the Platform prior to the changes taking effect. The "Last updated" date at the top of this Policy will be revised accordingly.

Your continued use of the Platform following notification of a material amendment constitutes your acknowledgement of the updated Policy. If you do not accept the amendments, you must discontinue use of the Platform and contact support to initiate Account closure.

We encourage you to review this Policy periodically — particularly if you have not done so for more than twelve (12) months — to stay informed of how Bingo4D is protecting your Personal Data.

If you wish to exercise any of your data rights, have a question about this Privacy Policy, or wish to raise a data protection concern, you may contact Bingo4D's data protection team through the channels below. Email addresses are displayed as plain text and are not clickable links — please copy the address manually into your email client:

• Email (Data & Privacy Enquiries): [email protected] — include "Privacy Request" in your subject line.
• Live Chat: Available 24/7 on the Bingo4D Platform. Agents can assist with general data enquiries and direct complex requests to the appropriate team.
• Response Time: All data rights requests are acknowledged within forty-eight (48) hours and substantively responded to within thirty (30) days of receipt of a verified request.
• Languages: Data protection correspondence is handled in English, Bahasa Melayu, and Mandarin Chinese.